Accessibility Statement

Last updated: October 19, 2026

Our Commitment

HardSide Health is committed to making hardside.com accessible to everyone, including people with disabilities. We believe that access to healthcare information and services should not be limited by physical, cognitive, or technological barriers.

Accessibility is an ongoing effort. We continually review and improve our platform and hold ourselves accountable for meeting a high standard. This statement describes our current status and how to reach us if you encounter a barrier.

Accessibility Standard

Our target conformance level is Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. WCAG 2.1 AA is an internationally recognized standard for web accessibility developed by the World Wide Web Consortium (W3C). It addresses barriers for people with visual, auditory, cognitive, and motor disabilities.

We also aim to comply with applicable accessibility laws, including Section 508 of the Rehabilitation Act (where applicable) and the Americans with Disabilities Act (ADA) as it applies to digital services.

Measures We Take

To support accessibility, HardSide Health takes the following steps:

  • Semantic HTML - we use proper heading hierarchy, landmark regions, and semantic markup so screen readers can navigate the page effectively.
  • Keyboard navigation - all interactive elements are reachable and operable using a keyboard alone, without requiring a mouse.
  • Color contrast - we maintain contrast ratios that meet WCAG 2.1 AA minimums (at least 4.5:1 for body text and 3:1 for large text and UI components).
  • Alternative text - images and icons that convey meaning include descriptive alternative text. Decorative images are marked so screen readers skip them.
  • Focus indicators - visible focus styles are provided for all interactive elements so keyboard users can track their position on the page.
  • Form labels - all form inputs are associated with descriptive labels. Error messages are clear, specific, and linked to the relevant field.
  • Reduced motion - animations and transitions respect the user's operating system preference for reduced motion (prefers-reduced-motion).
  • Responsive layout - the Site is designed to be usable across a range of screen sizes, including mobile devices and browser zoom up to 200%.
  • Third-party components - we evaluate accessibility when selecting third-party tools and request accessibility conformance documentation from key vendors.
  • Ongoing testing - we conduct periodic accessibility reviews using automated tools (such as axe and Lighthouse) and manual testing with assistive technologies including screen readers.

Known Limitations

Despite our best efforts, some portions of the Site may not yet fully meet WCAG 2.1 AA. Known areas we are actively working to improve include:

  • Certain third-party embedded components (such as payment forms) may have accessibility limitations outside our direct control. We work with our vendors to address these.
  • Legacy content and some dynamic interactions may not yet be fully optimized. We are prioritizing these in our ongoing accessibility roadmap.

If you encounter a barrier that is not listed here, please let us know using the contact information below.

Feedback and Contact

We welcome your feedback on accessibility. If you encounter a barrier while using hardside.com, or if you need content in an alternative format, please contact us:

  • Email: [PLACEHOLDER: accessibility contact email]
  • Phone: [PLACEHOLDER: phone number]
  • Mailing address: [PLACEHOLDER: mailing address]

When you contact us, please describe the issue you encountered, the page or feature affected, and the assistive technology or browser you were using (if known). We will acknowledge your message within 2 business days and aim to respond with a resolution or timeline within 10 business days.

We are committed to providing reasonable accommodations to ensure equal access to our services. If you need an accommodation to complete the intake process or access clinical care, please contact us and we will work with you individually.

Formal Complaints

If you are not satisfied with our response to an accessibility concern, you may contact the following external bodies:

  • U.S. Department of Justice - Civil Rights Division, Disability Rights Section. You can file a complaint online at ada.gov/complaint.
  • U.S. Department of Health and Human Services - Office for Civil Rights, for healthcare-related accessibility concerns. Visit hhs.gov/ocr/complaints.